Sales Policy

Sales Policy

Acceptance of quotations and credit indicate acceptance of the terms and conditions below.

  1. All orders Cash-On-Delivery (C.O.D.) unless credit has been established.
  2. A service fee of 3% may be added to invoices paid by credit card.
  3. Minimum Orders:
    • Minimum Invoice: $50.00
    • Minimum Factory Special order: $100.00
    • Minimum Neighbor Island order: $100.00
    • Minimum Oahu UPS shipped order: $100.00
  4. Checks accepted with local I.D. only. A $35.00 service charge will be assessed for all returned checks.
  5. Special factory orders (50% deposit may be required) must be picked up immediately upon arrival.
  6. Deposits are non-refundable; credit on account will be issued, less any applicable cancellation charges.
  7. Non-refundable submittal fees may apply.
  8. Order cancellations are subject to cancellation charges after acceptance of quotation.
  9. For accounts on credit:
    • Standard terms: Net 30 days from invoice date.
    • Payments to be made from invoice. Statements will be sent only upon request.
    • A finance charge at the annual percentage rate of 18% per annum (monthly rate of 1-1/2%) will be applied on all past due amounts.
    • Late payments may result in an account credit hold or return to C.O.D.
    • Entire account must be current to receive permanent keys and/or Closeout / Warranty documents for a project.
    • Inactive accounts may be returned to C.O.D.
  10. RETURN POLICY: If you are not satisfied with your purchase, items must be returned within 10 days, from the date of purchase, along with a copy of the invoice. Items must be in resalable condition, in original boxes, and all parts and accessories must be in unopened packages. We cannot accept any item that was previously installed. Restocking charges vary depending on the factory. Customers will be responsible for all return freight. Credit is contingent upon factory inspection. No Cash Refunds will be given; a store credit will be issued.
  11. All merchandise must be checked before leaving premises. Claims will be handled immediately.
  12. Prices are subject to change without notice.
  13. Please call your order in so we can have it ready when you get here.
  14. We reserve the right to refuse service to anyone.

CHANGE ORDER POLICY

RELEASE OF MATERIAL

Island Pacific maintains a standardized policy regarding the ordering and subsequent release of materials associated with Change Orders.

Change orders encompass any adjustments or modifications to a project’s scope or schedule, while materials release pertains to the procurement of materials for a project. This policy ensures that all change orders and material releases are managed efficiently, maintaining transparency and accountability throughout the entire process. Our objective at IPD is to facilitate the release of materials and keep jobs progressing while ensuring that we receive the necessary Change Orders and payments in a timely manner.

IPD will release materials related to Change Orders once all of the following criteria are met:

  1. Any  change  to  a  project’s  scope  must  be  thoroughly  documented through  a  written  change  proposal  request.  This  request  should include a description of the change, and if applicable, it should include  supporting  documentation  such  as  revised  drawings  or specifications.
  2. A  written  authorization  to  proceed  is  received  approving  the submitted  change  proposal  scope  requirements  and  the  price  of materials  (email  directives  to  proceed  will  be  acceptable provided  the  customer  has  not  previously  disputed  email directives)
  3. Customer’s  entire  account  must  be  in  good  standing  with  regard  to payments.
  4. Customer  will  make  every  effort  to  provide  the  executed  change order  within  15  working  days  of  receiving  authorization.
  5. IPD  reserves  the  right  to  suspend  future  order  processing  and material  delivery  until  change  orders  and/or  payments  are  brought up to date.

By  adhering  to  this  Change  Orders  and  Materials  Release  Policy,  we  aim to  streamline  our  project  management  process,  ensuring  transparency and  the  smooth  progression  of  projects.